An easy, inexpensive way to monitor:

Automated Attendants

Contact Centers

Customer-Facing Numbers

Trust IsMyNumberUp, a self-service platform that lets you schedule test-call times and set up contacts to be alerted in case of a failure.

A functioning phone system is essential to your business's success.

Customers expect numbers to work, and you simply can't afford for a call not to be routed correctly or a bad line to bring down the system entirely.

We've got your back.

Select a test type to learn which is best for your business


Touch-Tone Detection
Live Answered
Automated Response
Interactive Automated Response

This option is ideal for phone numbers pointing to an Automated Attendant / Contact Center. Upon answering the call, the Automated Attendant / Call Center will recognize our number and respond with Dual-Tone Multi Frequency (DTMF) signal technology to verify the test call is getting through and that the connection is receiving a positive authentication.

Some programming required, We have sample code for Cisco and Avaya phone systems if you have in house expertise.

Need help programming your Automated Attendant/Contact Center? Our partner network is ready to help with any programming requirements.

Go with this option if your phone numbers point to a live person. Once an agent answers, he or she is asked to respond with touch tones, employing DTMF signal technology to verify the test call is getting through and that the connection is receiving a positive authentication.

A good fit for easy setup or if you want to verify the right greetings are being delivered to your callers. We ensure the caller is hearing the right greeting at the right time of day.

What’s more, every test will detect and match your very own personal greeting to validate the standard, closed and holiday messages.

Simply add your number/s during the guided — setup, we then place a test call and record the greeting. Easy.

A good fit if your Contact Center utilizes Interactive Voice Response (IVR) technology to gather info, route calls, etc. This advanced test provides automated interaction into the IVR routing and offers a deep dive into the entire menu structure to ensure a successful connection every step of the way.

You can also take comfort knowing calls are routing through the Contact Center with positive feedback in getting to live agents, and that multiple options can be tested within the same IVR.

A test call costs as low as 1.5 cents.

Plus, there are zero startup fees.

For perspective, monitoring a number every few minutes during an 8-5 work day would cost about the same as your daily cup o' joe.

 

Peace of mind and good customer service is worth way more than that.

ESTIMATE YOUR COSTS

SELF-SERVICED.

AFFORDABLE.

EASY TO USE.

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